Tracking and managing computer bugs and errors in the past has been cumbersome and costly to businesses. Communication between all members could not be certain, and therefore the solution process was flawed. Being unaware of a problem or having a problem sent to the wrong team member could not only cost a company money and production, but could also lower customer service satisfaction. With new web based bug tracking software, many of these issues are resolved. Simultaneously, users of the program can submit errors, notify other team members of their progress, and contribute to the solution of the problem. Tracking software easily adapts to track bugs, errors, defects, business issues, enhancement requests, and can even be used as a help desk manager.
There are different companies that provide these services, but they all work generally the same way from a high level. These trackers are web-based, meaning a business must purchase a license for each user whom they wish to use the program. The company then maintains the system and provides customer support to the businesses. Businesses use the software trackers to maintain a database of business-related issues. These web based software programs provide a powerful and efficient tracking tool. The tracking tools are beneficial to technical support, software designers, customer support, and website enhancement. One of the worse things for a business is to have lagging productivity due to computer problems. Without bug tracking software, a business needs manpower hours to manage, organize, and route problems to the correct channels in order to get an enhancement or fix as quickly as possible.
A web-based bug tracking tools reduce cost and provide the same service. End users can submit information about a computer problem or glitch that they have experienced. If a web page is not fully functioning, if their email doesn’t work, or if a program gives error messages these users can use the tracking tool to submit their problems. Software developers and project managers can also use the product internally to manage work flow and projects. Most software can be customized to fit the individual business’ needs. Being aware of the problems and being able to route them effortlessly to the correct personnel can greatly reduce project cost and end user frustration.
These fully web-based tracking software programs ease the burden on project managers by allowing them to fluently categorize and distribute work flow to the proper teams. Automatic routing and instant notification will get projects completed in a timely manner.
Another benefit of using a web based tracker it that businesses can get up-to-the-minute, real-time project information. Team members are aware of the status and can therefore contribute and collaborate to complete the projects more efficiently. Because the tracker also retains and captures a history of the transactions, it is easy to audit the progress and ensures that all bugs and glitches are handled properly. Accountability also makes team members more conscious of the quality of their work, thereby increasing employees effectiveness and productivity.
Finally, some of web based bug software systems are highly customizable making it useful not only for help desk and computer problems, but also can be adapted to track other workflow projects for a business. This added feature expands the possibilities for these web based tracker systems to enhance business in many areas. Because of so various applications, these must have products are not only cost effective, but also facilitates valuable time management benefits for any sized business.